Personal support for business owners
Need help with customer contact, following up on quotes, or keeping customers informed during projects? I provide personal support remotely, at times we agree on together.
I look at your customer support with you and draw on my experience to find ways to strengthen customer relationships, so customers want to return and recommend your business.
What you gain
Customer contact and follow-up are taken care of remotely. Your customers get personal attention, and you have more time for your work.
01 / CUSTOMER FOLLOW-UP
I follow up on inquiries, quotes and customer questions, and arrange appointments. Sales conversations are also available by agreement.
What you gain: less follow-up for you and clear next steps for your customers.
02 / CUSTOMER CONTACT DURING PROJECTS
During projects, I keep your customers informed and follow up on questions and commitments. When needed, I coordinate with contractors or suppliers.
What you gain: a clear overview and less time spent coordinating.
03 / CUSTOMER CONTACT AND RETENTION
I answer questions, help with complaints and talk to customers who are considering cancelling. I also stay in touch after a purchase, helping customers feel heard and encouraging them to return.
What you gain: stronger customer relationships and opportunities for additional revenue.
04 / CUSTOMER EXPERIENCE AND WAYS OF WORKING
I identify recurring questions, suggest improvements to customer contact, and carry out the changes we agree on.
What you gain: practical arrangements and clearer follow-up.
Two example situations where I can help.
From inquiry to delivery
Together with the customer, I discuss their needs and follow up on the quote. During the project, I keep track of commitments and actions.
For you: less follow-up to handle yourself and a clear view of progress.
Customer retention
Does a customer want to cancel? I discuss their concerns and look for a suitable solution together, within our agreed boundaries.
For you: insight into their reasons and an opportunity to retain them.
The outcome depends on your situation and the tasks you choose to delegate.
How we work together
Together, we decide which tasks you want to hand over and agree on how we will work. If you are not sure what to delegate yet, I am happy to help you explore the options.
You tell me what your customers need and which tasks you would like to hand over.
We set out what I will do, which decisions I can make and what it will cost. We agree on how much support you need and when I am available.
I learn how you work, keep you informed and share what I notice. Together, we choose which improvements to customer contact I will put into practice.
A little about me
I connect easily with people and find it important that they feel at ease.
My first experience in customer contact and sales was over 15 years ago. I have learned to listen carefully and find solutions that work for both the customer and the business owner.
I enjoy thinking along with customers and business owners. I share what I notice in contact with your customers. We agree in advance on which decisions I can make independently and which I bring to you.
Working together
You choose which tasks I take on. I can also provide temporary support during busy periods or absences. We agree on the period and my available capacity in advance.
Frequently asked questions
For business owners and teams who manage customer contact or sales remotely, including inquiries, quotes, returning customers and ongoing projects.
Yes. We discuss which customer questions and follow-ups I will handle and when I will be available.
We agree on communication channels, the information I need and my working times. We also decide together which decisions I can make independently and which I bring to you.
Both. My focus is on customer contact and the customer experience. Together, we choose what I will take on within the agreed tasks and hours.
Get in touch
Tell me what you are working on and where you need support. We can then see together whether I can help.